Comprehensive information on sales and service quality
During 2024 energy sales volume was 22,952 GWh and during the year ended December 31st, 2024 was 22,726 GWh
GWh
Pursuant to our concession, we are required to meet specified quality standards for the technical quality of the product delivered (electricity) and the technical quality of the service provided. Regarding the quality of the service, we must comply with the standards referred to the duration and frequency of the interruptions that may occur during the provision of the service.
SAIFI refers to the frequency of interruptions. It measures the amount of times a clients service is interrupted per year.
Outage duration
Pursuant to our concession, we are required to meet specified quality standards for the technical quality of the product delivered (electricity) and the technical quality of the service provided. Regarding the quality of the service, we must comply with the standards referred to the duration and frequency of the interruptions that may occur during the provision of the service.
SAIDI refers to the duration of interruptions. It measures the amount of hours a clients service is interrupted per year.
Interruption frequency