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Service activation

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Service status and scheduled outages

Large Clients
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  • New meter
  • Developers and investors
  • Change of ownershipService terminationBilled consumption reviewPower increasePower reductionMeter not recording consumptionMeter relocationRelocation of poles or installationsChange of mailing addressInterference plansSworn declaration of loadsCertificate for demolitionDamaged electrical equipmentOnline appointments
  • Digital billPayment locations and methodsAutomatic debit
  • Customer-requested disconnectionComplaints
  • Electrical protectionsInstallation authorizationReactive powerRemote metering management
  • Government customers
Service activation
Service activation

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Tariff structure

Discover the different rate categories available to our customers, according to their level of energy demand.

Tariff structure

Tariff 1 | Low demand

When and how it is applied

Invoices include the following concepts:

a) A monthly charge

b) A variable charge based in the energy consumption monthly

c) If applicable, a phi-cosine surcharge
 

Categories

included within this tariff scheme are divided into:

Tariff 1-R: Low consumption for residential use (*).
Tariff 1-R TS: Low consumption for residential use with social tariff (*).
Tariff 1-R EBP: Low consumption for residential use of public nonprofit organizations (*).
Tariff 1-R ELD: Low consumption for residential use, electricity dependent users.
Tariff 1-R MA: Low consumption for residential use with self-administered meter.
Tariff 1-G: Low consumption for all-purpose use.
Tariff 1-AP: Low consumption for public lighting

Other links of interest

Mission, vision and strategic priorities

Discover our mission, vision, strategic priorities, and the values that inspire us.

Shareholder structure

Ethics and corporate governance committee

Meet our Ethics and Corporate Governance Committee